Read the balance breakdown
Open the detailed wallet or credit view instead of assuming every displayed number is interchangeable. Identify purchased credit, promotional value and amounts reserved for a particular event or feature.
Check whether a balance expires or follows a usage order. When several types are available, the app may apply one before another according to the published account rules.
- Identify each balance type
- Read eligible-use rules
- Check any expiry
- Notice the usage order
Review the purchase screen before confirming
Check the item, quantity, price, currency and destination account. Slow down when autofill or a previous selection remains on screen, because the most expensive mistakes often happen before the confirmation tap.
Submit once and wait for the IX7 result page. If the connection pauses, open history before attempting another purchase so a delayed first request is not duplicated.
- Verify item and quantity
- Confirm price and currency
- Check the signed-in account
- Wait for one result
Match the confirmation with account history
Save the masked reference and time, then find the corresponding line in transaction history. Submitted, pending, completed and reversed describe different states and should not be treated as synonyms.
A completed provider charge with a pending IX7 entry may need the published processing time to pass. Keep both records until the balance and history agree.
- Keep the masked reference
- Read the current status
- Compare provider and app records
- Allow the review window
Report a delayed or incorrect credit precisely
Restarting the app or refreshing once can reveal an updated balance, but repeated purchase attempts will not repair an earlier record. Compare the expected amount with each balance category first.
If the figures still disagree, send IX7 support the time, masked reference, item, expected balance and visible history status. Never include a password, full payment credential or one-time code.
- Refresh once
- Check every balance category
- Avoid another purchase
- Send one documented case
